On the Mark Strategies logo
30 Ideas to Build and Live Your Brand

Organization Name Changes are Sometimes Necessary

While most organizations can achieve their growth goals with a comprehensive re-branding effort, occasionally name changes are required. Mark can “help mark your organization for success” with his name change expertise. Having served as vice president of marketing for Dallas Postal Credit Union during their name change to Neighborhood Credit Union, he has unique experience and insight.

Let’s be honest: changing the credit union or bank’s name is a massive project. It’s like eating an elephant. And how do you eat an elephant? One bite at a time. Therefore, we take a four-step approach with a name change project:

The research portion of a name change process involves a great deal of highly-detailed and data-rich work. Research includes taking a look at your local competition, demographic information about the members you serve and your overall community as well as surveys of members, staff, your executive team and the Board of Directors. Name change research involves internal, external, qualitative and quantitative data culling. Every base is covered in this portion of the name change process to ensure your bank or credit union is headed in the right direction.

The strategy portion of a name change process typically begins with a brand workshop involving your executive management team and board. During the workshop, many questions are covered, such as “Who do we want to serve?” “Who are we?” and “What do we represent in the eyes of local consumers?” This also includes messaging strategy, mindful of the fact that your new name must reflect both who you are and who you’re trying to reach. This is a comprehensive process that starts broadly with a look at potential names and then narrows the field down. For example, do you want your name to reflect your geography or something special about your area or location? Or are you looking more outside the box with a highly creative name? 


The creative portion of the name change process ensures that all your research and strategy both match and work in sync with your new look. This will include specific elements such as colors, fonts, taglines and logos. A brand identity questionnaire is also completed to ensure creative elements connect with research and strategy.


The training portion of the name change process is vital. It is therefore critical to provide staff brand training before, during and after the name change occurs. You must give staff the tools they need to change as the financial institution moves forward with its new name. You must also provide staff brand training as new employees join the bank or credit union family. Training is not a “one and done” operation.

Changing a bank or credit union name is one of the biggest jobs that any marketing professional can undertake. By partnering with On The Mark Strategies and following these trademarked steps, however, bank and credit union marketing professionals and leadership team members can help increase their chance of a successful name change process.

Examples of client name changes (including previous names) are:

 Previous Name New Name
 Great Falls Teachers Credit Union Embark Credit Union
 Firestone Community Credit Union WellSpring Credit Union
 USDA FCU Heart of Louisiana FCU
 San Antonio City Employees Credit Union Generations Federal Credit Union
Dallas Telco Credit Union Go FCU
Roanoke Postal Employees Credit Union Blue Eagle Credit Union

See Case Studies

As Bert Beal, CEO of GO FCU, says, “Mark kept us focused and on task throughout the name change and branding process. I am pleased to report the project was completed within budget and our time frame.” Click here to read Bert’s testimonial letter.

Click on the video testimonial in the upper right corner from a recent client that relates how Mark partnered to help them research, coordinate and implement a corporate name change.

“When we got ready to change the name of our credit union, we didn’t really know where to start. We brought in Mark Arnold and he really helped us get started with the process. Our brand was crafted from the bottom up. It came from interactions with our membership. Mark was able to tune into that and work with us to develop the brand…”

Cindy Beauregard

President, Heart of Louisiana Credit Union